Frequently Asked Questions

Below are answers to common questions families have about enrollment, daily care, and center policies.

Enrollment

  • Families begin by submitting an enrollment inquiry through our website. Because availability varies by age group and classroom capacity, families are contacted when a space becomes available in the requested classroom.

  • Yes. A tour is required prior to enrollment. After you submit an enrollment inquiry, a member of our team will contact you if a space becomes available in your child’s age group. At that time, we will schedule your tour so you can meet our team, view classrooms, and ask questions before finalizing enrollment.

  • We offer limited part-time spots with set, pre-approved days. Availability depends on classroom capacity.

  • Yes. When a space becomes available in your child’s requested age group, a member of our team will reach out to discuss next steps.

Programs

  • We serve children ages 6 weeks through 12 years, including infant and toddler care, preschool and Pre-K, after school care, and a summer program for elementary-aged children. Visit our Programs page for full details.

  • Yes. As a faith-centered program, age-appropriate Biblical values are woven naturally into daily routines. Children are introduced to prayer, worship, and Bible teaching while also being supported in their social, emotional, physical, and cognitive development.

  • Yes. We offer after school care for elementary-aged children, including transportation from approved local schools when available.

  • Yes. Our Summer Program corresponds with Kanawha County School’s summer break and includes themed activities and field trips.

  • We follow West Virginia DHHR licensing guidelines to ensure safe, attentive supervision in every classroom:

    6 weeks – 24 months: 1:4

    24 – 36 months: 1:7

    36 – 48 months: 1:10

    4 – 5 years (Pre-K): 1:12

    6 – 12 years (School Age): 1:16

    These ratios help ensure children receive appropriate supervision and support at every stage.

Daily Care

  • We are open Monday through Friday from 7:00 AM to 5:45 PM. We ask that children arrive by 10:00 AM unless prior arrangements have been made.

  • Yes. Breakfast, lunch, and an afternoon snack are provided daily and meet USDA/CACFP nutritional standards.

  • We use the ProCare app for daily updates, classroom communication, and important announcements. When needed, families may also receive phone calls from our administrative team.

  • Transitions are thoughtfully planned based on age, developmental readiness, and space availability. When possible, children visit their new classroom before transitioning to help support a smooth adjustment.

Health & Safety

  • Yes. Gateway Christian Education Center is licensed through the West Virginia DHHR and operates in compliance with state childcare regulations.

  • Our facility is equipped with security cameras throughout the building and on playground areas. Doors remain secured and require individual access codes. Children must be checked in and out by an approved adult.

  • Emergency plans are in place for severe weather, lockdowns, evacuations, and other situations. Families are notified through ProCare and, when necessary, by phone.

Policies

  • Each year, Gateway Christian Education Center is closed:

    1. President’s Day

    2. Good Friday

    3. Memorial Day

    4. The week of Independence Day

    5. Labor Day

    6. Veterans Day

    7. Thanksgiving (Thursday and Friday)

    8. December 24 through January 1

    Important dates and closure notices are shared through the ProCare app and posted on our Facebook page.

    In addition to scheduled holidays, occasional classroom or center-wide closures may occur for required professional development. Families will receive written notice at least two weeks in advance when possible.

  • Yes. We offer a 10% discount for active military and first responder families.

  • Pick-up is requested by 5:45 PM. Late pick-up fees may apply. Please refer to the Hours of Operation section above for details.

Still Have Questions?

If you haven’t found the information you’re looking for, explore our Resources page for additional helpful information. You can also contact our team directly. We’re happy to help.

View Our Resources Page
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